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Complaints

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Complaints

We take every report seriously. Your information will be treated with strict confidentiality. You may choose to report anonymously if you prefer.

FAQ

The Whistle-Blower page allows employees, customers, and third parties to report unethical behavior, malpractice, or any violations of Mint Credit’s policies confidentially and safely.

Anyone can file a report — employees, former employees, customers, vendors, contractors, or members of the public.

You should report any behavior that appears to be:

  • Fraud, theft, or embezzlement

  • Bribery or corruption

  • Harassment, discrimination, or workplace misconduct

  • Abuse of authority or unethical behavior

  • Breach of company policies or legal obligations

  • Misuse of company resources

  • Any action that could harm Mint Credit Limited’s reputation or customers

Yes, you have the option to remain completely anonymous. If you choose anonymity, we will not ask for or collect any personally identifiable information unless you voluntarily provide it.

Absolutely. Mint Credit Limited treats all reports with the highest level of confidentiality. Information will only be shared with individuals who need to know to investigate and address the report properly.

No. Mint Credit has a strict Non-Retaliation Policy. Whistle-blowers are protected by law and by our internal policies against any form of retaliation for reporting concerns in good faith.

How to report

Quick Issue Report

Report issue via email

Please send full details of your complaint, along with any supporting evidence, to:

[email protected]

Be sure to include:

  • Your full name

  • A clear description of the issue

  • The date of the incident (if known)

  • Any documents or evidence you wish to provide

Our team will acknowledge receipt of your complaint within 2 business days and follow up with the necessary investigations.